Last Updated on Tuesday, 31 August 2010 10:51 Written by Lauri Ann Scheinholtz
If people are not ready in their decision making process to express to others what the problem is they want solved, the requirements engineer or business analyst has to lead them through a path of exploratory research to help finding them understanding their problem and help them to formulate their problem statement correctly. This exploratory research requires special strategies and techniques to help people through this problem identification process. If this is not recognized project teams sometimes use terms in despair like “Why can't my customers make up their mind?”
In other situations people understand very well what they want solved and naturally design a solution in their mind. In that case the requirements engineer or business analyst needs to push them back a little in the problem solving process, to avoid that alternative solutions which actually could be more effective and cheaper will be missed. Again this requires special skills, a strategy and techniques to help users through this process.
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